From vague requests to ready development tasks

The point where a business request becomes a task a developer can start without another round of questions.

Problem: Requests reached developers as raw complaints; tasks bounced back for clarification
My role: The single point where a request becomes a task
What I did: Clarifying interview, check of current system behaviour, spec with repro path, priority against SLA
Result: Tasks reach development ready to start, without another clarification round

The situation

Requests from the business arrived as complaints or one-line wishes. Developers sent them back with questions, and each round cost days.

What I changed

Every request now passes one step before development. I interview the requester, check how the system behaves today, write the spec with a reproduction path and acceptance criteria, and set a priority against the service level.

What it gave the team

Tasks reach development ready to start. Developers spend their time building instead of asking.